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Akintoye, A and Fitzgerald, E (2000) A survey of current cost estimating practices in the UK. Construction Management and Economics, 18(02), 161-72.

Austin, S A, Baldwin, A N, Baizhan, L and Waskett, P (2000) Analytical design planning technique (ADePT): a dependency structure matrix tool to schedule the building design process. Construction Management and Economics, 18(02), 173-82.

Bresnen, M and Marshall, N (2000) Partnering in construction: a critical review of issues, problems and dilemmas. Construction Management and Economics, 18(02), 229-37.

Dainty, A R J, Bagilhole, B M and Neale, R H (2000) A grounded theory of women's career under-achievement in large UK construction companies. Construction Management and Economics, 18(02), 239-50.

Goh, B-H (2000) Evaluating the performance of combining neural networks and genetic algorithms to forecast construction demand: the case of the Singapore residential sector. Construction Management and Economics, 18(02), 209-17.

Love, P E D and Li, H (2000) Overcoming the problems associated with quality certification. Construction Management and Economics, 18(02), 139-49.

  • Type: Journal Article
  • Keywords: continuous improvement; documentation; ISO 9000; quality certification; rework
  • ISBN/ISSN: 0144-6193
  • URL: https://doi.org/10.1080/014461900370771
  • Abstract:

    Serendipitous findings are reported from an on-going research project that seeks to determine the effectiveness of quality assurance systems certified under the ISO 9000 series in Australian contracting organizations. In Australia, certification has become mandatory for all organizations wishing to do business with government agencies and major private companies. While certification was designed so that purchasers could have confidence in the quality of the vendor’s product or service, not all organizations have been able to implement certification processes in a way that supports this original intent. Instead, most construction organizations have opted to go through the motions without an underlying sustainable continuous improvement philosophy. They simply wish to gain marketing benefits, while others have been overcome by the mass of paperwork required for achieving the quality ’seal of approval’. This paper uses a case study to examine the experiences of a major building and engineering contractor threatened by the paperwork dilemma. However, by adopting a radical shift in the management of the certification programme the contractor was able to implement a quality system that reduced rework significantly and brought about marketing benefits. This case study is used to present a company’s experiences in solving problems associated with the certification process, and offers a learning opportunity for other organizations facing similar difficulties.

Pietroforte, R, Bon, R and Gregori, T (2000) Regional development and construction in Italy: an input-output analysis, 1959-1992. Construction Management and Economics, 18(02), 151-9.

Smith, S D, Wood, G S and Gould, M (2000) A new earthworks estimating methodology. Construction Management and Economics, 18(02), 219-28.

Sobotka, A (2000) Simulation modelling for logistics re-engineering in the construction company. Construction Management and Economics, 18(02), 183-95.

Wang, S Q, Tiong, R L K, Ting, S K and Ashley, D (2000) Evaluation and management of foreign exchange and revenue risks in China's BOT projects. Construction Management and Economics, 18(02), 197-207.

Wong, K-C and Walker, A (2000) Property rights implications of public-private joint ventures. Construction Management and Economics, 18(02), 131-8.